Terms of Use & Privacy Policy

This Terms of Use and Privacy Policy (“Agreement”) governs your use of the website located at www.alturarecovery.com (“Site”), which is owned and operated by Altura Recovery LLC, a Texas limited liability company with its principal office located at 5555 West Loop South #240, Bellaire, TX 77401 (“Altura Recovery,” “we,” “our,” or “us”). By accessing or using this Site in any way, including but not limited to browsing the Site, submitting information, or using any resources or tools available, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Agreement.

The content on this Site is intended solely for informational purposes related to mental health support, coaching services, and recovery-focused programming. None of the content on the Site constitutes or should be interpreted as medical advice, clinical evaluation, or mental health diagnosis. While our programs may be facilitated by licensed professionals or credentialed team members, the Site itself is not a platform for treatment or emergency services. You must not rely on any material provided on this Site as a substitute for the advice of a licensed medical or mental health professional. If you are experiencing a crisis, please call 911 or contact a licensed provider immediately.

All content and materials made available on this Site, including but not limited to text, logos, videos, photographs, graphics, written content, audio files, design elements, documents, forms, course materials, and downloadable guides, are the property of Altura Recovery or its respective licensors, and are protected under applicable copyright, trademark, and other intellectual property laws. You are not permitted to copy, reproduce, distribute, publicly display, transmit, modify, create derivative works from, or otherwise exploit any portion of this Site or its contents without the express prior written permission of Altura Recovery. Any unauthorized use of the Site or its content may result in legal action, including but not limited to civil claims and injunctive relief.

This Site may reference, embed, or link to content provided by third-party platforms, tools, or resources. Altura Recovery does not control, endorse, or assume any responsibility for third-party websites or services, and your use of such third-party services is at your own risk. We are not responsible for the accuracy, legality, availability, or safety of third-party content. Your use of external links or embedded tools from third parties is subject to their respective privacy policies and terms of use.

We collect personal information that you voluntarily provide through forms, contact submissions, program applications, and intake assessments. This may include your name, phone number, email address, city or state, insurance information (where applicable), and information regarding your background or mental health needs. We also collect data through cookies and analytics tools that track IP addresses, browser types, device IDs, and user behavior for security and performance purposes.

We use this data to contact you, process your inquiries, improve our services, and analyze website usage. If you indicate communication preferences (such as phone or SMS), we may contact you accordingly. You may opt out of communications at any time by following the unsubscribe link or replying STOP to any text messages, as further detailed in our Text Messaging Policy below.

We will never sell your personal information to third parties. We may share your data only with service providers who support our operations—such as email delivery tools, form processors, or CRM platforms—and only under strict confidentiality agreements. We may also disclose information if required by law or to protect the rights, property, or safety of Altura Recovery, our staff, or others.

Altura Recovery implements commercially reasonable security measures to protect your data. These include firewalls, encryption, and secure servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use best practices, we cannot guarantee the absolute security of your information and assume no liability for unauthorized access.

You have the right to access, correct, update, or request deletion of your personal information at any time by emailing info@alturarecovery.com. We may retain certain data for legal, regulatory, or administrative purposes, including backups and audit trails.

Text Messaging Policy

By submitting your phone number on this website, you agree to receive calls or text messages from Altura Recovery LLC regarding your inquiry, application, scheduling, support services, or other program-related communications. These messages may be sent manually or through automated systems.

Message and data rates may apply depending on your mobile carrier. Message frequency will vary depending on the nature of your interaction with our services.

You can opt out of SMS communications at any time by replying STOP to any message you receive from us. You may also email us at info@alturarecovery.com with a request to be removed from our messaging list.

We will not share or sell your phone number to third parties for marketing purposes. Your privacy is important to us, and your communication preferences will be respected. For help, text HELP or email us directly.

Additional Legal Disclaimers

This Site and all related services are provided on an "as-is" and "as-available" basis. Altura Recovery does not make any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of content. We are not responsible for any damages — direct or indirect — resulting from your use of the Site, technical failures, communication delays, data loss, or third-party hacking.

To the fullest extent permitted by law, Altura Recovery shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site. In any case, the total liability of Altura Recovery shall not exceed one hundred dollars ($100.00), regardless of the nature of the claim.

You agree to indemnify and hold harmless Altura Recovery and its affiliates, directors, officers, employees, contractors, and agents from any losses, claims, or demands (including legal fees) arising from your violation of this Agreement or misuse of the Site.

Copyright Infringement / DMCA

If you believe your copyrighted content has been used inappropriately on this Site, you may file a DMCA takedown request by contacting us at info@alturarecovery.com. Your notice must include (i) your physical or electronic signature, (ii) identification of the copyrighted work, (iii) identification of the material claimed to be infringing, (iv) your contact information, (v) a statement of good faith belief that the use is unauthorized, and (vi) a statement that the information is accurate and that you are authorized to act on behalf of the copyright owner. We will respond to valid notices in compliance with the Digital Millennium Copyright Act (17 U.S.C. § 512).

Jurisdiction and Dispute Resolution

This Agreement shall be governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any dispute shall be resolved exclusively in the state or federal courts located in Harris County, Texas. We encourage good-faith resolution through informal discussion, mediation, or arbitration where appropriate.

We reserve the right to update this Agreement at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

If you have any questions about this Agreement or your rights as a user of this Site, please contact us at info@alturarecovery.com.

Last Updated: April 23, 2025